Frequently Asked Questions

When your order is dispatched, we will email you with a tracking link. If you are missing this email, please speak to our team who will gladly resend the tracking link.

We process orders Monday to Friday, excluding bank holidays. So any orders placed on weekends will be picked up on the next working day per the delivery speed chosen in your order. Please note any orders that include our colour-matching service will require 4 working days for production before they are dispatched. For more information, please read our delivery information page. 

Orders for colour-matched panel rivets or screws of any quantity require 4 working days (Monday to Friday) before being ready for dispatch. This time covers the mixing of paints to achieve your desired finish, painting, and then curing time. If you are under a strict turnaround deadline please speak to our team.

Yes! We are so confident in our quality and painting methods, that we are proud to offer a 25-year coating warranty across all fixings and fasteners. A no-quibble warranty that you can rely on for up to 25 years after purchase. Our coating warranty outlines the conditions that must be met by customers in order for us to qualify for a replacement. For full details, please read our full coating warranty here.

Yes! Computer screens do not achieve the same colours as real life, so we now offer our Sample Packs of our painted panel installation hardware, delivered worldwide. You can request for your free-of-charge sample pack here.

The difference between a Fixed Point and a Sliding Point is the important roles they play in supporting panels during and after installation.

A Fixed Point has one job: to secure the panel in place whilst absorbing dead load. Fixed Points are typically located at the centre of the panel.

A Sliding Point, however, has two jobs: to fix panels to the support system behind, while allowing for calculated panel thermal expansion and contraction in relation to the support system. It's important to remember that different materials respond uniquely to thermal exposure, so Sliding Point specifications will vary for each panel from every manufacturer.

Our wide selection of Centralising Tools are suitable for many Sliding Point specifications across leading panel ranges and manufacturers. If you need assistance selecting the right tool, please speak to our team.

Our Centralising Tools are precision drilling attachments used during the installation of rainscreen panels.  Their unique design ensures they slot perfectly central into pre-drilled Sliding Point panel holes, where the substructure beneath can be drilled perfectly central to the Sliding Point hole. This is an essential part of the installation process to ensure a safe and long-lasting rainscreen system, as the panel can now thermally expand and contract without causing detrimental strain on itself and the surrounding components.

We have a wide range of Centralising Tools for all Sliding Point specifications from a range of global façade manufacturers. To view our range, click here.

Our Rivet Setting Nose Pieces are our precision-machined attachments for rivet guns. They’re used during installation to ensure that our façade rivets are installed exactly 0.3mm away from the face of the panel. The reason for this is to allow for both thermal movement and to protect the panel and rivet head from damage.