All orders are processed and dispatched on working weekdays (Monday to Friday), with the exclusion of UK bank holidays. We use carriers such as FedEx, DPD and TNT to deliver online orders and they are selected based on several considerations such as the size, weight and delivery of your order.

Any orders placed outside of working hours, such as on weekends, will be processed on the next working day as per the delivery speed specified in your order.

For stocked items, any orders placed before 14:30 will be dispatched the same day. For any orders on products that are either on backorder or out of stock, our sales team will email you within 1 working day after receiving your order to advise of the stock status and an estimated delivery date.

Please note: Painted fixings are processed on demand, so this means we do not keep pre-painted rivets or screws on the shelf. To process painted fixings, we require 3 - 4 working days to match, mix and paint your goods before we dispatch. You can learn more about our colour-matching service here.